SHIPPING POLICY

Thank you for shopping at www.kooqx.com. This Shipping Policy explains how Kooqx processes, ships and delivers orders placed through our Website.

By placing an Order with Kooqx, You agree to the terms described in this Shipping Policy.

ORDER PROCESSING

Orders are processed after successful order confirmation and payment verification, where applicable.

• Orders are normally processed within 1–2 business days.
• Orders placed on Sundays, public holidays or outside normal business hours may be processed on the next working day.
• During sales, promotional campaigns, festivals or periods of high order volume, processing may require additional time.

Once Your Order has been dispatched, tracking or shipment information may be shared through Your registered email address, mobile number, SMS or other available communication methods.

SHIPPING AND DELIVERY TIME

Estimated delivery time is generally 4–7 business days from the date of dispatch, depending on the Customer's location and courier service availability.

Delivery timelines are estimates and may vary due to:

• Delivery location
• Courier or logistics partner availability
• Weather conditions
• Public holidays
• Transportation disruptions
• Government restrictions
• Natural disasters or other unforeseen circumstances

Kooqx will make reasonable efforts to deliver Orders within the estimated timeframe; however, delivery dates cannot be guaranteed.

SHIPPING CHARGES

Applicable shipping charges, if any, will be displayed during checkout before You complete Your Order.

Shipping charges may vary depending on Product weight, Order value, delivery location and promotional offers available at the time of purchase.

ORDER TRACKING

Where tracking services are available, tracking details will be shared after Your Order has been dispatched.

Customers may use the tracking information provided to check the latest status of their shipment.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing complete and accurate shipping details while placing an Order.

Kooqx will not be responsible for delivery failures or delays caused by incorrect or incomplete addresses, incorrect phone numbers or other inaccurate information provided by the Customer.

If You notice an error in Your shipping information, please contact Us as soon as possible before the Order has been dispatched.

FAILED DELIVERY

If delivery cannot be completed because the recipient is unavailable, the address is incorrect, access to the delivery location is unavailable or the Customer refuses the shipment, the courier company may return the shipment to Us.

Additional shipping charges may apply if the Customer requests re-shipment of an Order returned due to circumstances attributable to the Customer.

DAMAGED, MISSING OR INCORRECT PRODUCTS

Customers should inspect their package at the time of delivery whenever possible.

If You receive a damaged, defective, incomplete or incorrect Product, please contact Us promptly with Your Order details and supporting photographs or videos where required.

Such requests will be handled according to Our Return Policy.

DELIVERY DELAYS

Kooqx shall not be responsible for delays caused by courier companies, transportation disruptions, weather conditions, natural events, government restrictions or other circumstances beyond Our reasonable control.

However, We will make reasonable efforts to assist Customers in obtaining shipment updates from the relevant delivery partner.

CONTACT US

For questions regarding shipping, delivery or Order tracking, You may contact Us:

Kooqx
Website: www.kooqx.com
Email: info@kooqx.com
Phone: +91 8800289808, +91 8800539808
Address: GAUR CITY MALL OFFICE, SPACE C 01, BGH 01, SEC.4, Noida, Gautam Buddha Nagar, Noida, Uttar Pradesh, India, 201301