PRIVACY POLICY

Last Updated: 10 August 2026

Kooqx respects Your privacy and is committed to handling Your personal information responsibly.

This Privacy Policy explains how We collect, use, store and disclose information when You visit www.kooqx.com, create an account, place an Order, contact Us or otherwise interact with Our Website and services.

By accessing or using Our Website, You acknowledge that You have read this Privacy Policy.

1. INFORMATION WE COLLECT

Depending on how You interact with Kooqx, We may collect the following information:

Personal and Contact Information

• Name
• Email address
• Phone number
• Billing address
• Shipping address

Account Information

• Username or account information
• Password or authentication information
• Account preferences

Order and Transaction Information

• Products purchased
• Order history
• Shopping cart and wishlist activity
• Returns and exchanges
• Refunds and cancellations
• Shipping and delivery information

Payment Information

Payments may be processed using third-party payment gateways or payment service providers.

Depending on Your chosen payment method, payment-related information may be collected and processed directly by the relevant payment provider.

Kooqx may receive transaction-related information such as payment confirmation, transaction number and payment status.

Device and Usage Information

When You access Our Website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Date and time of Website activity
• Referring websites or pages

Communication Information

We may collect information that You provide when contacting Customer Support, submitting Website forms, providing Product reviews or otherwise communicating with Kooqx.

2. HOW WE COLLECT INFORMATION

Information may be collected:

• Directly from You when You create an account, place an Order or contact Us.
• Automatically through Your use of Our Website.
• From payment providers.
• From courier and logistics partners.
• From analytics, marketing and technology providers where applicable.

3. HOW WE USE YOUR INFORMATION

We may use Your information to:

• Process and fulfil Orders.
• Process and confirm payments.
• Arrange delivery and shipment.
• Manage returns, refunds and exchanges.
• Create and manage Customer accounts.
• Provide Customer support.
• Send Order confirmations and delivery updates.
• Improve Our Products, Website and Customer experience.
• Prevent fraudulent or unauthorized activity.
• Maintain Website and account security.
• Comply with applicable legal obligations.
• Resolve disputes and enforce Our policies.

4. MARKETING COMMUNICATIONS

Where permitted and where required consent has been obtained, Kooqx may send Customers information regarding offers, Products, discounts, promotions or other updates.

You may unsubscribe from promotional emails using the unsubscribe option provided in the communication or by contacting Us.

Opting out of promotional communications will not prevent Us from sending essential Order, account or transaction-related messages.

5. COOKIES AND SIMILAR TECHNOLOGIES

Our Website may use cookies and similar technologies to provide Website functionality, remember Customer preferences, understand Website usage and improve the overall Customer experience.

Third-party services integrated with Our Website may also use cookies or similar technologies.

You may control cookies using Your browser settings. However, disabling certain cookies may affect Website functionality.

6. HOW WE SHARE YOUR INFORMATION

Where reasonably necessary, We may share personal information with:

• Payment gateways and payment processors.
• Courier and logistics providers.
• Website hosting providers.
• Technology and IT service providers.
• Customer support service providers.
• Analytics and marketing service providers.
• Professional advisers.
• Government, regulatory or legal authorities where required by law.

Service providers may process Customer information according to their respective privacy policies and applicable contractual obligations.

7. THIRD-PARTY WEBSITES

Our Website may contain links to third-party websites or services.

Kooqx is not responsible for the privacy, security or content practices of external websites or services that We do not control.

Customers should review third-party privacy policies before providing personal information to those services.

8. DATA SECURITY

Kooqx uses reasonable administrative, technical and organizational safeguards designed to protect personal information from unauthorized access, misuse, alteration, disclosure or destruction.

However, no electronic storage system or Internet transmission method can be guaranteed to be completely secure.

Customers are responsible for protecting their passwords and account credentials.

9. DATA RETENTION

Personal information may be retained for as long as reasonably necessary for:

• Order processing and maintenance.
• Customer account management.
• Customer service.
• Accounting and taxation requirements.
• Fraud prevention.
• Legal compliance.
• Dispute resolution.
• Enforcement of Our agreements and policies.

10. YOUR PRIVACY RIGHTS

Subject to applicable law, Customers may have the right to:

• Request access to personal information maintained by Us.
• Request correction of inaccurate information.
• Request deletion of personal information where legally permitted.
• Withdraw consent where processing is based on consent.
• Opt out of promotional communications.
• Raise concerns regarding Our handling of personal information.

Certain requests may require verification of Your identity and may be subject to applicable legal exceptions.

11. CHILDREN'S PRIVACY

Our Website and Products are intended for individuals who are legally capable of making purchases.

We do not knowingly seek to collect personal information from children in violation of applicable law.

If You believe that a child has improperly provided personal information to Kooqx, please contact Us so that We can review and take appropriate action.

12. BUSINESS TRANSFERS

If Kooqx becomes involved in a merger, acquisition, restructuring, business sale or similar transaction, Customer information may be transferred as part of that transaction where permitted by applicable law.

13. LEGAL DISCLOSURES

Kooqx may disclose personal information where reasonably necessary to:

• Comply with applicable laws or legal proceedings.
• Respond to valid government or regulatory requests.
• Protect Our rights, property or safety.
• Protect Customers or other individuals.
• Investigate fraud, security incidents or unlawful activity.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in Our Website, business operations, technology or applicable legal requirements.

Any revised Privacy Policy will be published on this page and the "Last Updated" date may be changed accordingly.

15. CONTACT US

For privacy-related questions, concerns or requests, You may contact Kooqx using the information below:

Kooqx
Website: www.kooqx.com
Email: info@kooqx.com
Phone: +91 8800289808, +91 8800539808
Address: GAUR CITY MALL OFFICE, SPACE C 01, BGH 01, SEC.4, Noida, Gautam Buddha Nagar, Noida, Uttar Pradesh, India, 201301