RETURN, REFUND AND EXCHANGE POLICY

Thank you for shopping at www.kooqx.com.

At Kooqx, We aim to provide Customers with a satisfactory shopping experience. If You receive an eligible Product that is damaged, defective, incorrect or otherwise qualifies under this Policy, You may request a return, replacement, exchange or refund subject to the conditions described below.

INTERPRETATION AND DEFINITIONS

Definitions

For the purposes of this Return, Refund and Exchange Policy:

Company (referred to as "Kooqx", "Company", "We", "Us" or "Our") refers to Kooqx.

Goods or Products refer to items offered for sale through the Website.

Order means a request made by You to purchase Goods from Us.

Website refers to www.kooqx.com.

You or Customer means the individual accessing the Website or purchasing Products from Us.

RETURN ELIGIBILITY

Eligible return or exchange requests must be raised within 3 days of delivery.

To qualify for a return or exchange:

• The Product must be unused and in the same condition in which it was received.
• The Product must be returned in its original packaging.
• All accessories, manuals, labels and other items supplied with the Product must be returned.
• The Customer must provide valid proof of purchase or Order details.
• The Product must not have been damaged due to misuse, negligence or improper handling by the Customer.

DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

Please inspect Your Order after receiving it.

If You receive a Product that is damaged, defective, incomplete or different from the Product ordered, please contact Us within 3 days of delivery.

We may request the following information:

• Order number
• Photographs of the Product
• Photographs of the packaging
• Unboxing video, where reasonably required
• Description of the issue

After reviewing the request, We may offer a replacement, exchange or refund depending on the circumstances and Product availability.

NON-RETURNABLE PRODUCTS

Returns may not be accepted for:

• Products damaged due to misuse or negligence after delivery.
• Products that have been used, modified or altered.
• Products returned without original packaging or accessories.
• Personalized or specially ordered Products unless they are damaged or defective.
• Products specifically marked as non-returnable.
• Clearance or final-sale Products where specifically mentioned.

EXCHANGE POLICY

Eligible Products may be exchanged within 3 days of delivery, subject to Product availability and approval by Kooqx.

Products may be exchanged for another eligible size, model, colour or Product variation where such variation is available.

An exchange request will generally be processed after the returned Product has been received and inspected by Us.

Unless otherwise approved by Kooqx, an eligible Product may normally be exchanged one time only.

RETURN SHIPPING

Customers must contact Kooqx before returning any Product.

Please do not send Products to Our address without receiving return confirmation or instructions from Our support team.

Where a return is required because an incorrect, damaged or defective Product was supplied by Us, return shipping arrangements may be provided or approved by Kooqx.

For other approved returns or exchanges, shipping charges may be borne by the Customer unless otherwise communicated by Us.

RETURN ADDRESS

Approved returns should be sent only after receiving confirmation from Kooqx to:

Kooqx
GAUR CITY MALL OFFICE,
SPACE C 01, BGH 01, SEC.4,
Noida, Gautam Buddha Nagar,
Noida, Uttar Pradesh,
India - 201301

Before shipping any return, please contact Our Customer Support team for confirmation.

INSPECTION OF RETURNED PRODUCTS

After receiving a returned Product, We will inspect it to determine whether it meets the conditions of this Policy.

Kooqx reserves the right to reject a return, exchange or refund request if the Product does not satisfy the eligibility requirements.

REFUND POLICY

After the returned Product has been received and inspected, We will notify You regarding approval or rejection of the refund.

If approved, the eligible refund amount will generally be initiated to the original payment method within 5–10 business days.

The actual time required for the refund to appear in Your account may depend on Your bank, payment gateway, card provider or financial institution.

Shipping charges and other non-refundable charges may not be refunded unless the return occurred because of an error by Kooqx or as otherwise required by applicable law.

CASH ON DELIVERY ORDERS

For approved refunds relating to Cash on Delivery Orders, Kooqx may request bank account or other suitable payment details from the Customer to process the refund.

ORDER CANCELLATION

If You wish to cancel an Order, please contact Us as soon as possible.

Cancellation requests can normally be accepted only before the Order has been processed or dispatched.

Once an Order has been dispatched, cancellation may no longer be possible and the applicable Return Policy will apply.

HOW TO INITIATE A RETURN OR EXCHANGE

For a return, refund, replacement or exchange request, please contact Our support team and provide:

• Your Order number
• Name and registered contact details
• Reason for the return or exchange
• Required Product photographs or videos

Email: info@kooqx.com
Phone: +91 8800289808, +91 8800539808

Please do not ship a Product back until return instructions have been provided by Us.

CONTACT US

Kooqx
Website: www.kooqx.com
Email: info@kooqx.com
Phone: +91 8800289808, +91 8800539808
Address: GAUR CITY MALL OFFICE, SPACE C 01, BGH 01, SEC.4, Noida, Gautam Buddha Nagar, Noida, Uttar Pradesh, India, 201301